Contact

We’re here for the discerning.

At Jacob Signature, we understand that extraordinary coffee deserves exceptional service. Whether you have a question about our roasts, need help with a bespoke order, or simply wish to speak with someone who understands the craft—our team is here to assist.

Wholesale & Custom Orders

Looking to serve Jacob Signature in your café, hotel, or private event? We welcome collaborations with partners who share our taste for excellence.
Wholesale Enquiries: [email protected]

Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer free standard shipping on all UK orders over £30. For orders under £30, a flat rate of £3.95 applies. International shipping fees vary by destination and are calculated at checkout.

We accept Visa, Mastercard, American Express, and PayPal. We also support Apple Pay and Google Pay for faster checkout on mobile devices.

All orders are roasted fresh and dispatched within 1–2 business days.

  • UK Standard Delivery: 2–4 working days

  • Express Delivery: Next working day (if ordered before 12pm)

  • International Orders: 5–10 working days depending on location

Your privacy and security are our top priorities. Our site uses SSL encryption and secure payment gateways to ensure your data is fully protected at all times.

Once you place your order, you’ll receive a confirmation email. Our team will then roast, pack, and ship your coffee. You’ll get a tracking number as soon as your order is dispatched so you can monitor its journey.

Yes, an invoice is automatically emailed to you once your order is placed. You can also download it from your customer account at any time.

Let’s Brew a Connection ☕

Have a question, suggestion, or just want to say hello?
We’re always excited to hear from fellow coffee lovers.

Whether you’re curious about our blends or need support with your order —
your message matters.

📩 General Inquiries

[email protected]

☕ Wholesale & Direct Sales

[email protected]

We read every email with care and will get back to you as soon as we can.