🚚 Shipping Policy – JacobSignature.com
At Jacob Signature, we roast fresh to order and deliver coffee with care, precision, and passion. This Shipping Policy outlines how we handle deliveries so your experience stays as smooth as your next cup.
📦 Shipping Rates – United Kingdom
| Shipping Option | Details | Price |
|---|---|---|
| Royal Mail 2nd Class Tracked | Single Pack (250g) – Flat Rate | £3.25 |
| Royal Mail 1st Class Tracked | Multi-Pack (300g – 2kg Small Parcel) | £4.85 |
| FedEx Tracked Courier | Express Delivery | £7.95 |
| Free Shipping | On all UK orders £30 or more | FREE |
⚠️ Flat rate & free shipping offers are subject to change without notice.
🌍 International Shipping
| Region | Service | Price |
|---|---|---|
| Outside UK | International Parcel (Tracked) | £15.34 |
For international or non-mainland UK orders (e.g., Channel Islands, Isle of Man), please contact us before placing your order at [email protected]. We’ll help arrange the most suitable delivery method.
🕒 Processing & Delivery Times
- All orders are roasted fresh, then dispatched Monday to Friday
- Please allow up to 2 business days for roasting and packing
- We aim to ship promptly but during peak seasons or holidays, slight delays may occur
- Closed on major UK holidays (New Year’s Day, Bank Holidays, Christmas)
🔍 Order Tracking
Track your order anytime:
- Use the “Track Your Order” button in the main menu
- You will also receive an email with your tracking number once your order has been dispatched
Didn’t receive your tracking email? Contact us at [email protected].
🚫 Incorrect Addresses & Delivery Responsibility
- We ship to the exact address provided at checkout
- Jacob Signature is not liable for delays, losses, or additional costs due to incorrect addresses
- If a redelivery or correction is needed, the customer may be responsible for additional fees
🛑 Cancellations & Changes
To cancel or change an order, notify us within 12 hours of purchase via:
📧 [email protected]
Or use our Contact Form on the site
Please include:
- Full name
- Order number
- Phone number
- Reason for the change
📮 Returns & Refunds
We’re committed to quality and satisfaction. Please refer to our Refund & Return Policy for detailed information. If there’s an issue with your delivery, product, or packaging, contact us within 12 hours of receiving your parcel.
🧾 Need Help?
For any questions about shipping or tracking, reach out to:
📧 Email: [email protected]