Refund and Returns

Last Updated: June 5, 2025

At Jacob Signature, your satisfaction is our signature standard. We take great pride in crafting and delivering artisanal coffee that meets the highest expectations of flavor, freshness, and exclusivity. As our products are part of a premium experience, we’ve designed a fair and transparent return and refund policy tailored to both physical and digital product types.

🔄 Returns – Physical Coffee Products

Due to the perishable nature of coffee, we do not accept returns on opened packages or used items. However, if your order arrives:

• Damaged
• Incorrect
• Missing items

Please contact us within 7 days of delivery at [email protected] with your order number, a description of the issue, and photos if applicable. We will work swiftly to make it right — either by replacing your product or issuing a refund.

Note: All physical returns must be unused, in original packaging, and sent back within 14 days of receiving return instructions. Customers are responsible for return shipping unless the return is due to an error on our part.

📩 Digital Products (Downloads, Subscriptions, Coffee Quizzes, etc.)

All digital products and services are non-refundable once delivered or accessed. This includes:

• Personalized coffee quizzes or profiles
• Downloadable guides or e-books
• Digital gift cards
• Subscription-based content

We encourage you to review product details carefully before purchase. If you experience a technical issue, email [email protected] and we’ll ensure access or delivery is restored promptly.

💸 Refunds (If Applicable)

Approved refunds will be processed within 3–5 business days to your original payment method. You will receive an email confirmation once the refund has been issued.

❗ Exceptions / Non-Returnable Items

• Items purchased during clearance, final sale, or limited drops are non-refundable.
• Returns requested outside the return window will not be accepted.
• We reserve the right to refuse returns or refunds in cases of misuse, excessive claims, or policy abuse.

🛡️ Our Commitment to You

We exist to elevate your coffee ritual. If something isn’t right, we’re here to fix it. Reach out to [email protected] and our care team will respond within 24–48 hours (Monday–Friday).

📬 Contact

Jacob Signature
Email: [email protected]
Website: www.jacobsignature.com